Customer Service

Our customer service representatives are available:

Customer Support	Monday - Friday:	8:00am - 8:00pm
	Saturday - Sunday:	9:00am - 6:00pm

If you have questions or specific technical concerns, please contact our online support by emailing us at Support@buzzbroadband.com. Please be sure to include your first name, last name, mailing address, and question or comment. Also please include the name of your operating system and the browser version that you use on your computer (Example: Windows XP, Windows Vista, or MAC OS X, and Internet Explorer 6, Firefox 2, or Safari).

If you would like to speak with someone directly, please call our customer service department at 636-614-1364.

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How To Connect To The Wireless Network

Welcome to Buzz Broadband!

If you have a laptop or desktop with a wireless card, and a Buzz Broadband account, please proceed to the following instructions. If you do not have a wireless card, please contact customer service at 636-614-1364 or Support@buzzbroadband.com to activate your service.

1. Access the Start Menu

2. Select "Connect To"

3. Look for a signal(s) with an ID that begins with N1C, Ofallon Wireless, or Buzz

4. Connect to the strongest signal

5. If you don't see one of the ID's listed above or if the signal has 2 or less bars, please contact customer service at 636-614-1364 or Support@buzzbroadband.com to activate your service.

6. If you have a good signal, launch an Internet Browser like Internet Explorer, Firefox, or Safari

7. If you have trouble connecting, please contact our customer service center at 636-614-1364 or Support@buzzbroadband.com to activate your service.

8. Our logon page should be visible.

9. Enter the username and password you chose when you signed up

10. You should be connected and ready to surf the Internet!

Thank you for subscribing. We value your business and look forward to providing you a great customer experience.